Hosted Domain Changes

This notice applies only to GRAX Hosted instances of the GRAX application. If you are using a GRAX Managed or Self Managed instance of GRAX, this does not apply to you.

What's being done?

All GRAX Hosted applications will be moved from the *.secure.grax.io domain to the *.hosted.graxapp.com domain by August 31st, 2025. For example, https://example-name-01.secure.grax.io will become https://example-name-01.hosted.graxapp.com.

Why is this being done?

This change improves performance, reliability, and availability of GRAX Hosted applications. It reduces the risk of third-party outages affecting your GRAX service and improves our ability to prevent, respond to, and resolve service issues.

How does this impact me?

On August 31st, 2025, the *.secure.grax.io domain for GRAX Hosted applications will stop serving your application. The application will only be available at the new *.hosted.graxapp.com domain.

The GRAX Managed Package for Salesforce, any consumers of the GRAX API, and any end users who directly access the GRAX application will need to be updated to use the new domain names. The old domains will not be available after August 31st, 2025.

If your GRAX application currently is accessible at https://example-name-01.secure.grax.io, it will only be available at https://example-name-01.hosted.graxapp.com once moved.

Schedule an Early Migration with GRAX Support

We encourage you to reach out to GRAX Support to schedule a working session for prior to August 31st. During such a session, your applications can be cut over to the new domains and we can assist you in updating your package configurations.

How do I get more information?

If you have questions or need more information, please open a support ticket.