Salesforce Username & Password Login Retirement

What's happening?

Starting February 1st, 2026 you will no longer be able to (re)connect the GRAX Integration user to Salesforce using Username, Password and Token credentials.

Why is this happening?

Due to potential security risks, Salesforce has made the decision to end support for API Logins via Username, Password and Token credentials with the Summer '27 release. GRAX is phasing out these connections early to ensure our customers have the most secure connections and have ample time to reconnect any affected environments.

How does this impact me?

Most of our customers are already using OAuth tokens to connect GRAX to their Salesforce organizations; if you use OAuth tokens you will not be impacted by this change. If you are using Username, Password and Token credentials, you will simply need to reconnect your GRAX instance to Salesforce. Once reconnected, GRAX will resume backing up your data where it left off.

Frequently Asked Questions

I don't remember how I connected GRAX to Salesforce, am I affected?

In preparation for feature retirement, GRAX is adding alerts and warnings that you will need to reconnect. Simply visit the Settings page:

• A green Connected status for the Salesforce settings indicates that you are connected with OAuth and will not be impacted

• a yellow Connected with issues status indicates that there is a warning on your Salesforce connection and you will need to reconnect.

Rest assured, GRAX will also be in contact with affected customers and is here to help.

How do I get more information?

If you have questions or need more information, please open a support ticket.