> For the complete documentation index, see [llms.txt](https://documentation.grax.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.grax.com/notices/incidents.md).

# Incidents

Incidents affecting multiple customers will be detailed below. This list will include security, availability, and product issues (if such events should occur). Public incident documentation will be retained for 90 days from the Start Date of each incident.

| Start Date      | Description                                                                                                                                                                      | More Info                                                                                                                  |
| --------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------- |
| August 20, 2026 | Salesforce began enforcing a 30-day idle expiration on OAuth refresh tokens, disconnecting most GRAX applications from Salesforce until they were reconnected. No data was lost. | [Salesforce Refresh Token Expiration (August 2026)](/notices/incidents/salesforce-refresh-token-expiration-august-2026.md) |