Notifications

GRAX sends email notifications to keep you and your team aware of changes and insights about your data. These consist of:

• Data activities around search, archive, restore, and seeding

• User management around password changes

• Problems around Salesforce OAuth connection

• Periodic summaries around Auto Backup, Archive and Data Lake usage

App Notifications

GRAX sends real-time notifications for important events that happen in the app.

App Admins

The app requires one or more valid admin emails to contact about critical problems like OAuth connection issues. To set these go to the settings and update "GRAX Admin Email Address" with a list of admins.

Critical Notifications

Type	Frequency	Description
Salesforce Connection	Daily	GRAX can't connect to Salesforce
Storage Connection	Daily	GRAX can't connect to bucket storage
Missing Field Permissions	Weekly	GRAX is missing access to some previously synced object fields and can't back them up anymore

Note that critical notifications don't send to sandboxes.

Salesforce Connection Notifications

Most lost connections to Salesforce are either a temporary timeout or a result of changes to your GRAX Integration User.

• Connections issues are often temporary. As a first step, check if the connection is back up by clicking Settings in your left hand menu and check the status of the Salesforce connection.

  

  Salesforce Connection Panel

  • If Salesforce is Green and "Connected," your Salesforce Connection is working.

  • If you receive multiple instances of this notification that self resolve, contact the GRAX Support team to investigate the frequent disconnects.
• Reconnect your GRAX Integration user in the Salesforce Settings pictured above.

  • Take a screenshot of any errors you receive and provide them to your Salesforce Admin or GRAX Support if reconnecting does not work.

• Check with your Salesforce Admin team if there have been any recent changes that may have impacted the GRAX Integration user.

• Reference the documentation on Connecting Salesforce for additional information.

Storage Connection Notifications

Most lost storage connections are either a temporary timeout or a result of changes to your cloud infrastructure.

• Connections issues are often temporary. As a first step, confirm it is still down by checking Object Storage in your GRAX Application by clicking "Settings" in your left hand menu.

  

  Storage Settings Panel

  • If Object Storage is Green and "Connected," your Storage Connection is working

  • If you receive multiple instances of this notification that self resolve, contact the GRAX Support team to investigate the frequent disconnects.
• Check with your Cloud Infrastructure team if there have been any recent changes that may have blocked GRAX access to the storage location.

• Verify the correct authentication settings for your Storage Connection in Settings.

• Reference the documentation on Connecting Storage,

Data Loss and Corruption Possible

Changing the storage target after starting Auto Backup risks corruption and/or loss of the entire dataset. For more information about how GRAX stores your data, see technical documentation on Longterm Storage.

Missing Field Permissions Notifications

You'll receive Missing Field Permission notifications when GRAX has identified at least one object that has missing field permissions.

See our Missing Field Permissions doc for additional details about the Missing Field Permissions tool and how to correct missing field permissions.

Notification Feed

In the App, click the user icon in the upper right, then "Notifications" to see a feed of all your notifications.

Periodic Notifications

GRAX also sends occasional updates like a monthly data summary, monthly newsletter, product announcements and usage surveys.

To unsubscribe from these notifications, use the unsubscribe link in the email footer.

Additional Information

If you need additional assistance with Critical Notifications contact the GRAX Support team.