# Notifications

GRAX sends email notifications to keep you and your team aware of changes and insights about your data. These consist of:

* Data activities around search, archive, restore, and seeding
* User management around password changes
* Problems around Salesforce OAuth connection
* Periodic summaries around Backup, Archive and Data Lake usage

## App Notifications

GRAX sends real-time notifications for important events that happen in the app.

### App Admins

The app requires one or more valid admin emails to contact about critical problems like OAuth connection issues. To set these go to the [settings](https://documentation.grax.com/other/settings) and update "GRAX Admin Email Address" with a list of admins.

### Critical Notifications

| Type                      | Frequency | Description                                                                                                                               |
| ------------------------- | --------- | ----------------------------------------------------------------------------------------------------------------------------------------- |
| Salesforce Connection     | Daily     | [GRAX can't connect to Salesforce](#salesforce-connection-notifications)                                                                  |
| Storage Connection        | Daily     | [GRAX can't connect to bucket storage](#storage-connection-notifications)                                                                 |
| Missing Field Permissions | Weekly    | [GRAX is missing access to some previously synced object fields and can't back them up anymore](#missing-field-permissions-notifications) |

*Note that critical notifications don't send to sandboxes.*

### **Salesforce Connection Notifications**

Most lost connections to Salesforce are either a temporary timeout or a result of changes to your [GRAX Integration User](https://documentation.grax.com/other/permissions-and-access/integration-user).

* Connections issues are often temporary. As a first step, check if the connection is back up by clicking Settings in your left hand menu and check the status of the Salesforce connection.<br>

  <figure><img src="https://4150568565-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwHKnqFEg4DROpG3KCq3D%2Fuploads%2FsHcnWFBewxvrlEJmJyOc%2Feb36d68-Screen_Shot_2022-06-06_at_3.28.03_PM.png?alt=media&#x26;token=e330ffa6-a71b-4b5c-907b-12750706b2ec" alt=""><figcaption><p>Salesforce Connection Panel</p></figcaption></figure>

  * If Salesforce is Green and "Connected," your Salesforce Connection is working.
  * If you receive multiple instances of this notification that self resolve, contact the [GRAX Support](https://app.gitbook.com/s/Ujmw35eIn7K36mAY2dSt/get-support) team to investigate the frequent disconnects.
* Reconnect your GRAX Integration user in the Salesforce Settings pictured above.
  * Take a screenshot of any errors you receive and provide them to your Salesforce Admin or GRAX Support if reconnecting does not work.
* Check with your Salesforce Admin team if there have been any recent changes that may have impacted the GRAX Integration user.
* Reference the documentation on [Connecting Salesforce](https://documentation.grax.com/other/settings/connecting-salesforce) for additional information.

### **Storage Connection Notifications**

Most lost storage connections are either a temporary timeout or a result of changes to your cloud infrastructure.

* Connections issues are often temporary. As a first step, confirm it is still down by checking Object Storage in your GRAX Application by clicking "Settings" in your left hand menu.<br>

  <figure><img src="https://4150568565-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwHKnqFEg4DROpG3KCq3D%2Fuploads%2FNzl5BjKC6K5UABrubMzI%2Fd68f484-storage-configuration.png?alt=media&#x26;token=0ff5cb11-45b2-48b1-a47d-00f207ca5a11" alt=""><figcaption><p>Storage Settings Panel</p></figcaption></figure>

  * If Object Storage is Green and "Connected," your Storage Connection is working
  * If you receive multiple instances of this notification that self resolve, contact the [GRAX Support](https://app.gitbook.com/s/Ujmw35eIn7K36mAY2dSt/get-support) team to investigate the frequent disconnects.
* Check with your Cloud Infrastructure team if there have been any recent changes that may have blocked GRAX access to the storage location.
* Verify the correct authentication settings for your Storage Connection in Settings.
* Reference the documentation on [Connecting Storage](https://documentation.grax.com/other/settings/connecting-storage),

{% hint style="danger" %}
**Data Loss and Corruption Possible**

Changing the storage target after starting Backup risks corruption and/or loss of the entire dataset. For more information about how GRAX stores your data, see technical documentation on [Longterm Storage](https://app.gitbook.com/s/d9R0vX0Xh14BwQLNh5fI/other/blob-storage).
{% endhint %}

### **`Missing Field Permissions` Notifications**

You'll receive `Missing Field Permission` notifications when GRAX has identified at least one object that has missing field permissions.

See our [Missing Field Permissions doc](https://documentation.grax.com/protect-data/backup/missing-field-permissions) for additional details about the `Missing Field Permissions` tool and how to correct missing field permissions.

### Notification Feed

In the App, click the user icon in the upper right, then "Notifications" to see a feed of all your notifications.

## Periodic Notifications

GRAX also sends occasional updates like a monthly data summary, monthly newsletter, product announcements and usage surveys.

To unsubscribe from these notifications, use the unsubscribe link in the email footer.

## Additional Information

If you need additional assistance with Critical Notifications contact the [GRAX Support](https://app.gitbook.com/s/Ujmw35eIn7K36mAY2dSt/get-support) team.