Sandbox Refresh

Handling Regular Replacement of Sandbox Orgs

As your organization refreshes sandbox or developer environments with Salesforce, this impacts any connected GRAX applications. However, preventing related issues, and getting GRAX up and running again on the new environment, is fairly easy.

Automated Error Detection

Before the refresh, ensure that the Admin Email Address is set to a valid email address. When the old sandbox becomes unavailable, the GRAX app sends a self-service email to that address with a link allowing you to connect the app to a new org. Follow that link and login with the new sandbox's credentials.