Sandbox Refresh

GRAX Application connections are impacted each time a Salesforce sandbox refresh takes place, however, getting GRAX up and running again in the new environment is a straightforward process.

Why would a Sandbox get refreshed?

• To bring down a clean copy of the production environment to allow you to start the next project/test with a fresh and updated environment
• To start a new sandbox due to expiration of previous sandbox
• May be required as part of a software development cycle

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Note

Please note that your sandbox will have a new org ID after the refresh.

GRAX Sandbox Deployment Policy

Like Salesforce, GRAX monitors sandbox deployments for activity and automatically deletes deployments after a period of 180 days of inactivity. This improves security by cleaning up data, and cost by turning off unused servers. At any time you can deploy a new sandbox backend via GRAX Platform or by contacting GRAX Support.

Pre-Refresh Requirements

Before the refresh:

• Ensure that the Admin Email Address is set to a valid email address within the Settings section of the GRAX Application. When the old sandbox becomes unavailable, the GRAX Application sends a self-service email to that address with a link allowing you to connect the app to a new org. Follow that link and login with the new sandbox's credentials
• Disconnect Salesforce
  • Navigate to Settings
  • Expand the Salesforce panel
  • Click Disconnect

Post-Refresh Reconfiguration

GRAX Application Reconfiguration

• Login to your sandbox in SFDC as the GRAX Integration user
• Click on the link in the notification email and select Connect with Auto Config
• Follow the prompts to reconnect the SFDC org to the GRAX Application and restart Auto Backup
• Navigate to Settings within the GRAX Application and expand the Salesforce section to confirm that the you are connected to the correct SFDC org with the correct Integration User. You will see a green dot followed by the word Connected if the connection is successful. If you need to modify the connection details, click Update to reset the connection

GRAX Managed Package Reconfiguration

The GRAX Managed Package is optional and not all customers use it. If your organization uses the Managed Package, follow the steps below:

• Follow the GRAX Application Reconfiguration steps detailed above
• Navigate to the GRAX tab within SFDC
• Configure GRAX in Salesforce
• Configure the Remote Site Setting
• Add your URL to the Trusted URLs list if you see a banner at the top of the page prompting you to do so
• You can now navigate to the GRAX Application directly from SFDC via the Schedule and Search tabs

Frequently Asked Questions

I didn't receive the self-service reconnection email, why?

You may not receive the self-service reconnection email if:

• Your email address is not listed in the GRAX Admin Email Address section of the Settings tab
• The email has been blocked by a firewall
• The email may have gone to your Spam folder

Can I reconnect my GRAX Application without the self-service reconnection email?

To reconnect your GRAX Application, without the self-service reconnection email, take the following steps:

• Reach out to your GRAX Admin users to see if they received the self-service reconnection email
• If the GRAX Admin users did not receive the email, or are no longer with the company, click Get Support in the left pane of the GRAX Application.