As your organization refreshes sandbox environments in Salesforce, this impacts any connected GRAX applications. However, preventing related issues, and getting GRAX up and running again on the new environment, is fairly easy.
- To bring down a clean copy of the production environment to allow you to start the next project/test with a fresh and updated environment
- To start a new sandbox due to expiration of previous sandbox
- May be required as part of a software development cycle
Please note that your sandbox will have a new org ID after the refresh.
Like Salesforce, GRAX monitors sandbox deployments for activity and automatically deletes deployments after a period of 180 days of inactivity. This improves security by cleaning up data, and cost by turning off unused servers. At any time you can deploy a new sandbox backend via GRAX Platform or by contacting GRAX support.
Before the refresh, ensure that the
Admin Email Address is set to a valid email address within the
Settings section of the GRAX webapp. When the old sandbox becomes unavailable, the GRAX app sends a self-service email to that address with a link allowing you to connect the app to a new org. Follow that link and login with the new sandbox's credentials.
- Login to your sandbox in SFDC as the GRAX Integration User with System Admin profile
- Click on the link in the notification email and select
Connect with Auto Config, or navigate directly to the webapp URL in a separate tab
- Follow the prompts to reconnect the SFDC org to the GRAX app and restart Auto Backup
- Navigate to
Settingswithin the GRAX app and expand the
Salesforcesection to confirm that the you are connected to the correct SFDC org with the correct Integration User. You will see a green dot followed by the word
Connectedif the connection is successful. If you need to modify the connection details, click
Updateto reset the connection
The GRAX Managed Package is optional and not all customers use it. If your organization uses the Managed Package, follow the steps below:
- Follow the
GRAX Application Reconfigurationsteps detailed above
- Navigate to the GRAX tab within SFDC
Unlockin the bottom right corner of the page
- Replace the webapp URL in the
App URLfield with the appropriate webapp URL
- In a separate tab, open the GRAX webapp and navigate to
GRAX API Tokens. Copy and paste the API tokens from the webapp into the respective fields in the GRAX tab within SFDC
- Click on the
Remote Site Settingmenu and create a
Remote Site Settingif prompted
- You may see a banner at the top of the page prompting you to add your URL to
- You can now navigate to the webapp directly from SFDC via the
Updated 1 day ago